Frequently Asked Questions
Everything you need to know about booking, amenities, arrival procedures, and enjoying your stay in the Blue Ridge Mountains.
Reservations & Policies
What are your standard check-in and check-out times?
Standard check-in is at 4:00 PM EST, and check-out is at 10:00 AM EST. These timelines allow our professional cleaning teams sufficient window to pristine-prep each luxury estate before the next guest arrival sequence.
What is your cancellation framework?
We provide a full refund for cancellations made at least 30 days prior to your scheduled check-in date. Cancellations made between 14 and 30 days are eligible for a 50% refund. Within 14 days of your stay, reservations are non-refundable.
The Cabin Experience
Are your properties pet-friendly?
Select estates within our portfolio are custom-configured to welcome dogs. You can filter properties using our pet-friendly badge indicator. A standard, non-refundable pet cleaning fee applies per stay to ensure proper sanitation maintenance.
What foundational supplies are included in the rental?
Every premium cabin arrives fully prepared with high-end linens, fresh towels, a starter kit of eco-friendly paper products, soaps, dish detergent, and basic firewood or propane setup for properties with fireplaces or fire pits.
Is there reliable Wi-Fi for remote work or streaming?
Yes, all of our luxury properties are equipped with high-speed internet networks, and many feature advanced satellite setups to support uninterrupted remote work connectivity, streaming services, and communication deep within mountain canopy ridges.